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about us & frequently asked questions

 
 
Hi, I’m Stacey and I’m the owner of Toteally Vintage – where I bring the charm and magic of vintage to the modern world! I specialise in creating vintage-style accessories for all occasions.
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My products feature high-quality reproductions of genuine vintage art, helping to make it affordable and accessible for all. That’s why you’ll find Van Gogh’s Starry Night on my clutch bags or William Morris’s gorgeous botanicals on my modern compact mirrors. Or tote bags that carry both your belongings and a piece of art history.
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Toteally Vintage isn’t just about selling products, though… it’s about sharing stories and giving fascinating glimpses into the past. Transporting you to a time of elegance, grace, and undeniable style.
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It’s also about quality and customer satisfaction - which is why I’m a Star Seller on Etsy, with more than 40 glowing 5-star reviews.

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Now I'm adding my own website into the mix. On it you can buy my products direct - more will be added as we go along - plus see my other products on Zazzle and Fine Art America. There will also be links to my Etsy store as well. Toteally Vintage all in one place!
 
I've also added my own range of retro-style accessories on the website, and will be adding more website exclusives in the near future. I hope you'll love them. 
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At Toteally Vintage, I want to make your shopping experience as smooth as possible, so here is some further information about my products and shipping to help guide you. 
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If you would like further information, please contact me on toteallyvintage@gmail.com
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MADE ESPECIALLY FOR YOU:​
Question: How long does it take to make my product?
The majority of orders on Toteally Vintage are fulfilled by my carefully vetted production partners in the UK and elsewhere (Latvia, U.S.) and are made for you after ordering. Most are usually processed within 5 days before being shipped to you, many are processed quicker than that. Production times may extend to 7 days during very busy periods such as Christmas so please order early. I will keep you informed of your order status at all times.
Please see individual items for production and shipping estimates.  
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SHIPPING & DELIVERY: 
Question: How long does shipping take? 
Please note, at the moment items that can be bought direct from this website are for sale to UK customers only, with free UK shipping.
 
Orders of my compact mirrors and passport holders will be delivered via Royal Mail Tracked 48 - meaning that you can track it from my door to yours, with an estimated postal time of 2-3 days. (*Please note delivery times may stretch during busy and peak periods such as Christmas, so please order early). 
 
My made to order tote bags may take a few more days to arrive, but you will receive a tracking code to trace its path through the postal service to your door. 

Orders made via Etsy, Zazzle or Fine Art America qualify for international shipping. Please see the individual sites for shipping information.  
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RETURNS POLICY:
Question: If I am not happy with my order, can I return it? 
It is my fervent hope that you will love all of our products but if you're not happy with your purchase, we offer hassle-free returns within 30 days of purchase. Please contact us to initiate the return process. All items must first be sent back (at the customer's cost unless defective) and be of the same quality as received.
 
This applies to items sold direct via toteallyvintage.com - please see Zazzle, Etsy and Fine Art America for site-specific returns policies. Please contact me for the UK address to return any items via toteallyvintage@gmail.com or via the Contact Us form. 
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TRACKING YOUR ORDER:
Question: How can I track my order?
Once your order has shipped, you will receive a tracking number from us via email or message, along with information about the courier or carrier. You can use this number to track your package on the carrier's website.
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100% SECURE ORDERING:
We take the security of your personal information seriously and use industry-standard encryption to protect it. 
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PRIVACY POLICY:
We respect your privacy and take steps to protect your personal information. Please read our Privacy Policy for more information.
About Toteally Vintage and FAQs
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